Conditions of use 

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Last updated: February 14, 2021


The following general conditions govern and apply to your use of the site maintained by the help and information center (the “site”). By accessing or navigating through the site, you declare that you have read and understood the general conditions of use and declare that you are bound by these conditions. Please note that we can change the conditions of use at any time without prior notice. Your continued use of the site will be considered as your acceptance of the revised general conditions.

All intellectual property on the site is owned by us or by our licensors and includes all material protected by copyright, trademark or patent. All the trademarks are held, registered and/or licensed by us. All the content on the site including, but not limited to, the text, software, code, design, graphics, photos, sounds, music, videos, applications, interactive functionalities as well as any other content, is a collective work under Canadian law or any other right under copyright and is the property of the help and information center. All rights reserved.

We can provide you with certain information through your use of the site including, but not limited to, documents, data or information developed by us, or any other element which may help you to use the site or the services (the “Company Content”). The Company Content cannot be used for any other purpose other than for using the site and services offered by the site. Nothing herein can be interpreted as granting you a license or intellectual property rights.

If your use of the site requires an account you are identified as a site user (a “user account”):

a) you are solely responsible for your user account, for the maintenance, confidentiality and security of your user account and for all passwords connected to your user account, as well as the activity of any person who has access to your account with or without your permission;
b) you agree to notify us immediately of any unauthorized use of your account, of services through your user account, of a password connected to your user account or of any other breach of security of your user account or service provided through your user account, and you agree to help us, as you may be asked, to stop or remedy the security breach connected to your account; and
c) you agree to provide true, accurate and current user information, such as we may request occasionally, and you agree to inform us of any change to your user information, as required, so that the information we hold is true, accurate and current.

You agree not to use the site for illegal purposes or any other purpose prohibited in accordance with the clause herein. You agree not to use the site in any way whatsoever which may harm the site, services or the commercial activity of the Help and Information Center.

You also agree not to use the site for the following purposes:
a) to harass, abuse or threaten others, or otherwise breach a person’s rights;
b) to breach the Help and Information Center’s intellectual property rights or those of any other third party;
c) to upload or transmit computer viruses or any other software which could damage the Help and Information Center’s or others property;
d) to commit fraud;
e) to create gambling activities, lotteries or any other unlawful pyramid scheme or participate therein;
f) to publish or distribute any obscene or defamatory material;
g) to publish or distribute any material which incites violence, hate or discrimination against any group whatsoever; and/or
h) to illegally collect information on others.

By using our site, it is possible that we will ask you to provide certain information. By using this site, you authorize us to use your information in Canada and in any other country in which we conduct our activities.

Where you register for a user account, you must provide us with a valid email address and you may also be required to provide us with certain additional information such as your name. Depending on how you use our site, we may also receive information from external applications which you use to access our site or we may receive information on you from various web technologies such as cookies, histories, invisible pixels (also called “invisible GIFs”), tags and others.

We use the information which we receive from you to ensure you have a good user experience on the site. We may also track a portion of the passive information received in order to improve our marketing and analytics and, for this purpose, we may work with third party providers.

If you wish to block our access to any of the passive information which we receive through using various technologies, you can choose to deactivate the cookies in your web browser. However, we would still receive the information concerning you which you provide to us, such as your email address.


Our site exists purely for communication purposes. You accept and agree that all the information published on our site is not aimed at providing legal, medical or financial advice and that no fiduciary relationship has been created between you and the help and information centrer. Under no circumstances are we responsible for advice or any other information transmitted on the site.

You may not undertake any of the following actions:
a) use reverse engineering or disassemble any code or software on or from this site;
b) breach or try to breach the site security by any unauthorized access, circumvent encryption or any other security tool, exploit data or interfere with any host, user or network.

We are not responsible for the security of your user account or the content of your account. Use of the site is at your risk.


You agree to indemnify or hold the Help and Information Center and its associated companies harmless against any claim, proceedings or demand, including solicitor fees, which may result from, or which relate to, your use or misuse of the site, your breach hereof, your conduct or your actions.

You are strictly prohibited from using the site or any service offered on the site for the purposes of illegal activities related to spam, including collecting the addresses and personal information of others or sending mass commercial emails.

We may publish links which lead to third party sites or services. We are not responsible for any damages or losses related to the use of third party services whose link is located on our site.

If one of the clauses herein is recognized as being illegal, declared void or inapplicable, in part or as a whole, the inapplicable section shall not affect the applicability of the other clauses in the conditions of use herein.


We may need to interrupt your access to the site in order to carry out maintenance work or unplanned emergency work. You agree that your access to the site may be affected by unplanned or unanticipated unavailability, for any reason whatsoever, and that we will not, in any case, be held liable for any damages or losses resulting from said unavailability.

We may suspend, limit or terminate your user account and your use of the site at our sole discretion, without prior notice for any reason whatsoever, including the functioning and effectiveness of the site, equipment or network, belonging to us or belonging to a third party, which is impaired by your use or misuse of the site, or if you have been, or are currently, in breach of the terms herein. We shall not be held liable with regard to third parties, including a third-party supplier for any suspension, limitation or termination of your access to the site.


While we have made reasonable efforts to ensure that the content of the current site is accurate, we cannot guarantee that said content is exempt from errors, is up-to-date or is exhaustive. In no event can we be held liable for any damages which may result from an error found on the site.
We assume no responsibility regarding any damages resulting from incorrect use of the site content. Neither can we guarantee that the site will be available without interruption, without error or omission, nor that errors will be corrected. Neither is it possible to guarantee that the site and the servers which make it available are exempt from viruses or harmful components. The site as well as its content are provided “as is” and “subject to availability” without declaration, guarantee or condition of any kind whatsoever, express or implicit.

If you decide to subscribe to the site services or functions which require subscription, you agree to provide accurate and up-to-date information on yourself, as is required by the relevant registration or subscription process, and to ensure it is accurate by making any necessary updates as quickly as possible. You agree to ensure the confidentiality of all passwords or other account identifiers which you have chosen or which are allocated to you at the time of registering or subscribing to the Help and Information Center or its partners, and to assume responsibility with regard to all activities connected with the use of said passwords and accounts. In addition, you agree to notify us of any unauthorized use of your password or your member account. We cannot be held at all responsible, directly or indirectly, for losses or damages of any kind whatsoever resulting from a failure by you to comply with the provision herein or connected to said failing.

You agree that we can, at our sole and absolute discretion, and without prior notice, suspend, cancel or terminate your account, your use or your access to the site or to one of its services, and remove or delete any information or content relating to the site or to one of the services offered (and terminate the use you make thereof), for any reason whatsoever, including if we believe that you have breached the conditions herein. In addition, you acknowledge that we will not be held liable toward you or toward anyone whatsoever following said suspension, cancellation or termination. If you are unsatisfied with the Help and Information Center or one of its services or one of these conditions, rules, policies, guidelines or our practises relating to the use of the Help and Information Center or one of its services, your sole recourse is to stop using the site or service in question.

Communications via the Internet are subject to interception, loss or alteration. Consequently, you acknowledge that the information or elements which you provide electronically through accessing or making use of this site, are not confidential nor exclusive, except to the extent as required by the applicable laws, and that unprotected communications by electronic mail via the Internet may be intercepted, altered or lost. For further information, please consult our Confidentiality Policy which is available on our website.


For any questions or to obtain further information, please contact us at the following email address: info@gaihst.qc.ca.